Template: to be completed and reviewed by a lawyer before publication.
Withdrawal period
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods in your order.
How to exercise the right of withdrawal
To exercise the right of withdrawal, you must inform us ([TO BE COMPLETED: company name, address, phone number, email]) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at the following address: [TO BE COMPLETED: return address], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions
Under Article 16 of Directive 2011/83/EU (in France, Article L221-28 of the Code de la consommation; in Germany, § 312g(2) BGB), the right of withdrawal does not apply to contracts for the supply of:
- goods which are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, in particular opened vacuum-packed sachets of sliced ham.
Whole pieces (hams and shoulders) may be returned, provided that their vacuum packaging has not been opened. If a piece has been started, you may be liable for its diminished value (see “Effects of withdrawal”) [to be validated].
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To [TO BE COMPLETED: company name, address, email]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …
Ordered on (*) / received on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …(*) Delete as appropriate.